Terms & Conditions
Bookings are subject to the following terms and conditions
1. Contract:
The Contract for a short-term holiday rental will be between the owners of Blaven (referred to as “us” or “we”) and the person making the booking under the following booking conditions. UK law will govern the Contract. A contract between you and the owner will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.
The contract will be subject to these booking conditions and must be complied with. The party leader must be at least 18 years of age at the time of booking and the booking form must list names, addresses and ages of your party. Bookings cannot be accepted from persons under eighteen years of age. The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
The deposit/full payment must be paid within 3 days of the booking being placed.
A 25% deposit of the holiday cost is payable at the time of booking.
Bookings made less than sixty days before your arrival date must be paid in full, plus the £500 refundable damage deposit.
The balance must be paid no later than sixty days before the commencement of your holiday.
If the balance is not received by the due date, then your holiday will be treated as a cancellation.
Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We will do our best to resolve any problem. This is much easier to do before you leave.
Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.
We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.
You must not use the property except for the purpose of a holiday.
The client may in no circumstance re-let or sublet the property.
The owner reserves the right to refuse a booking without giving any reason.
Without prejudice, if Blaven becomes unavailable or unusable for the date of the booking, then the owners’ obligation will be to (1) use their best endeavour to find a suitable alternative property, or failing which (2) to reimburse you for any monies paid. Notwithstanding any other provision of this Contract, the owner shall not be deemed to be in breach of this Contract or otherwise be liable to you for delay in performance or the non-performance of their obligations, due to any circumstance beyond their reasonable control, and the time for performance of that obligation shall be extended accordingly. Force Majeure covers, without limitation, fire, flood, exceptional weather conditions, epidemics, destruction, and damage of the Property by any cause, and all similar situations. No compensation, costs, or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable in such circumstances by the owner.
2. Cancellation:
All cancellations must be notified in writing (for example, via email) and once received we will confirm the cancellation.
The customer remains liable for a percentage of the booking cost when a cancellation is received, as
detailed below:
Number of days before the holiday when cancelled = % of booking cost payable
More than 60 days = 5% of the booking cost
45 to 59 days = 40% of the booking cost
30 to 44 days = 50% of the booking cost
15 to 29 days = 75% of the booking cost
3 to 14 days = 90% of the booking cost
0 to 2 days = 100% of the booking cost
If we are successful in getting a replacement booking, we will refund the total amount paid less a 5%
booking fee and any difference in price between your original and the replacement booking.
We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you
choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
If your booking is cancelled due to circumstances beyond our control, notification will be given of the
cancellation as soon as possible and we will promptly refund all payments made to us for your holiday.
Our liability for cancellation will be limited to payments made to us.
If our property must close due to government restrictions or your address is put into local/regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full.
3. Occupancy:
The maximum number of persons occupying the property must not exceed 14 persons and one infant (under 2 years of age) and only those listed on the booking form can occupy the property.
Please be advised that no extra overnight visitors are allowed to stay at the property.
4. Access:
You may access the property from 4.00pm on the day of arrival (earlier arrivals are strictly by arrangement only). Please note that departure is by 10.00am on your final day (again, later departures are strictly by arrangement only). Failure to do so may result in you being charged a further day’s rental.
You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
On departure, you are requested to leave the accommodation in a clean and tidy condition.
We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any essential maintenance, repairs or for inspection purposes.
5. Pets:
We only allow 2 dogs maximum, no other kinds of pets.
Dogs must be booked in.
Please do not let dogs on the furniture or upstairs.
Dogs are not allowed in the Playground area.
Guests are responsible for cleaning up after their pets, including in the garden and patio areas. Bagged dog mess can be disposed of in the green garden bin
Dogs must not be left alone in the property.
If the property requires additional cleaning due to excessive dog hair or if dogs have been in the bedrooms, or on a sofa, we will charge a £50 fee to cover the extra cleaning costs.
You are responsible for your dog and you will be charged for any damage caused by your dog.
Dogs must be supervised in the garden at all times, we cannot guarantee that the boundary is secure for dogs.
Remember that ticks are very common in Scotland and Blaven is visited by deer – please check your dogs regularly for ticks.
6. Damage:
You will take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning.
In making a booking you accept responsibility for any theft, breakage or damage caused by you, your pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit of £500 is required and will be returned within 10 days of the end of your holiday, less the cost of damage/breakages.
Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, please report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 10 days of notification.
If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bedlinen or towels outside.
The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
The owners shall not be liable to you or your holiday party for loss or damage to property, however arising.
All inventory must remain in the property and not be taken to another property.
You are responsible for the supervision of all members of your party under the age of 18 at all times.
Please use the designated barbecue utensils and clean the barbecue after use.
The guest agrees to reasonable and lawful usage of the WiFi.
If you want to decorate the house with banners, balloons etc for a special celebration please talk to us prior to your stay to ensure these do not damage the walls or woodwork.
7. Security and Safety:
Please lock the doors and close all windows when you leave the property unoccupied.
Ensure you switch off lights, heating and any electrical appliances whenever you leave the property.
Please note that if any keys issued are not returned at the end of your stay, the cost of replacement will be charged to you.
Fireworks, Chinese lanterns, candles and portable barbeques are prohibited within the grounds of the house.
Guests should be mindful of the risks of fire as in their own home. There are no combustible heat sources (oil and gas) in the house. Heat and smoke alarms are fitted. Fire extinguishers and a fire blanket are provided.
Open fire – please ensure the open fire (if used) is extinguished and the fire guard in place before you go to bed. Do not leave the house whilst the fire is lit.
BBQ/Fire Pit – ensure that during use the BBQ/fire pit is under control and supervised at all times. Children should be supervised at all times and not allowed to run/play near the bbq/fire pit. You must ensure that the bbq/fire pit is extinguished and no smouldering embers remaining before either leaving the property or retiring to bed.
Play Area – the play area is suitable for children up to 12 years only. Children should be supervised by an adult (over the age of 18) at all times whilst in the play area.
8. Smoking:
Smoking is not allowed in the property. Smoking or the use of any electronic cigarette devices anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.
9. Parking:
Please park your vehicles in the parking space provided, ensuring cars do not block access to other properties. Parking is limited to 7 vehicles.
10. Respect to Neighbours:
Please respect the community and try to keep noise levels to a minimum, especially between 10.00 pm and 8.00 am.
We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.
Domestic electric vehicle chargers (commonly known as a ‘granny charger’ or a ‘trickle charger’) are not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers.
11. Third Party Suppliers:
If you wish to use the services of a third-party supplier (e.g. a chef) this must be agreed beforehand. If you bring a third-party supplier without consent, we reserve the right to ask them to leave. We do not accept liability for the activities of these third-party suppliers.
12. Check Out:
Please ensure that the house is left in a tidy condition on leaving, it is acceptable to leave the dishwasher running on leaving the property.
Departure time is 10.00am unless otherwise agreed (in writing) with the Landlord.
Guests are reminded to log-out on departure of any pay per view services they access via Blaven’s media platforms, such as Smart TVs. We cannot be held responsible for any subsequent financial charges or losses incurred by subsequent guests, who may have used the logged-in accounts of former guests.
13. Privacy:
We are committed to ensuring the best standards of practice in all our activities. Visitors to our website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1988.
We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. We will never sell or pass any personal information on to any third party
14. Force Majeure:
We cannot accept or pay compensation where the performance of our contractual obligations is prevented by or affected by events amounting to Force Majeure – ie. acts of war or threat of war, political unrest, terrorist activities, adverse weather conditions, volcanic ash clouds, strikes, acts of God, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war or similar events outside of our control.
The owner may revise these terms of use at any time. It is the responsibility of the Client to take notice of changes made as some of the provisions contained in these Terms may supersede provisions or notices published elsewhere by the owner.